FAQ

General Questions

After receiving your order confirmation, your order will be processed within 1-2 business days (excluding weekends and holidays). You'll receive an email or text notification, including a tracking number, as soon as your order is shipped.

You may track the status of your order by clicking Tracking. Please allow up to 48 hours for the carrier to update your tracking status. If you haven't received your order within 10 business days, please contact us using our live chat support.

If you need to change or cancel your order, please please contact us using live chat support to see if your order is eligible. We can only change orders that have not been processed for shipping.

Once you've placed your order, it usually takes 1-2 business days (excluding weekends and holidays) to process it for delivery. Standard shipping times for the countries covered by our delivery partners are as follows. *shipping times are estimated and depend on the destination. 

- FedEx within 5-15 business days

- UPS within 5-15 business days

- USPS within 5-15 business days

- DHL within 5-15 business days

Yes! benefichal is powered by Shopify, which is certified Level 1 PCI DSS compliant. Which is equipped with data encryption tools, protection of shopify payment transfers, server-level virus prevention, fraud prevention tools, and constant security monitoring.

Payment

You can purchase on our website using a debit, credit card, Shop Pay, PayPal, or Venmo. We accept VISA, Mastercard, American Express, Discover, and Dinners Club.

We accept over 25 international currencies. If your credit or debit card uses a currency other than USD, it will be converted to USD during checkout.

Unfortunately, we do not offer a buy now, pay later plan. The payment options we do offer are displayed during checkout.

Shipping

In addition to the United States, we offer free international shipping to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Korea, Republic of, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

For shipping outside of these countries, please contact us using our live chat support.

Yes, we do offer free worldwide shipping and returns! In addition, we offer very affordable shipping protection at checkout in the unlikely event your package gets lost, damaged, or stolen.

Our company is dedicated to reducing our environmental impact and has implemented sustainability efforts such as using less paper in our packaging, to address the issue of packaging waste that affects many eCommerce brands.

In addition, to sending real-time shipping status emails and text notifications, you may track the status of your order by clicking Tracking.

Please allow up to 48 hours for the carrier to update your tracking status. If you haven't received your order within 10 business days, please reach using live chat support.

If you purchased Shipping Protection during checkout, your order is protected against loss, damage, or theft. If you face any of these issues, file a claim quickly contacting us via live chat support, and we will work quickly to resolve it.

Depending on the courier's policies, the driver will make a second and third attempt and leave a notice with information on where to pick it up. The easiest way is to Track your package, then call the courier so you can make arrangements to pick it up that work best with your schedule.

Your order may be subject to customs clearances, import duties, and taxes incurred (including VAT) once a shipment reaches your destination country. 66Signals, LLC / dba benefichal, is not responsible for these charges if applied, and it is your responsibility as the customer.

Returns

Yes! We offer a 30-day money-back guarantee with free returns or exchanges within 30 days of receiving your item. You can return your product for store credit, exchange it for the same product, or get a refund to the original payment method.

Click here to learn about our hassle-free refunds and exchange requirements.

Yes, we do allow an exchange for the same product. Learn how to exchange your item by clicking here.

Once your item is received, processing your return can take 3-10 business days for your bank to post the refund. If more than 10 business days have passed, please get in touch with through our live chat support.

Other questions

We currently don't have any physical stores under our brand name. However, we have distributors in the US, Canada, Asia, and Europe.

We offer a 30-day money-back guarantee with free returns or exchanges within 30 days of receiving your item. Please note the following exceptions and requirements to our return and refund policy.

- Discounted items are final and cannot be returned or exchanged

- Returned items must have tags still on and returned in original product packaging

- Returned items must have no visible signs of wear or use